FAQs

Shipping

1 Do you ship worldwide?

Presently NO. We only open for USA market.

2 I am not from US, how can i place an order ?

We have shop on Amazon in Canada, Mexico, United Arab Emirates , Germany, England.  Please visit our shop on Amazon and place the order ,Thank you.

3 Where you ship goods from?

We have warehouse in USA local, It depends on the situation of warehouse. 

4 What is the shipping cost?

We offer free shippingt for all orders.

5 What is the shipping time?

Processing time: Order verfication, quality check and packaging which takes an additional 2 days. Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination, usually 2-5 days

6 How do I track my package?

You can track your parcel via the Confirmation Email. Also, you can click“Track my Order”link on our website.

$Payment & Ordering

1 What payment terms you can accept?

We can accept Paypal, Visa, Mastercard and American Express.

2 My payment was declined, why? 

If your credit card is declined there may be a few reasons: the card has no fund availabel, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases(card not present purchases)etc. In any event by calling your issuing bank they can tell you why the card is declining.

Solutions: Try a different credit card or try using PayPal as your checkout method.

3 How do I cancel my order?

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

4 Is my information is securing using this site?

Absolutely!!! Our Secure Software(SSL)is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.绝对安全！！！

5 What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do  everything we can to fufill your order.

Return & Refunds

1 What items are returnable?

Within 30 days of order date

In original condition: resell-able

Unused or undamaged

In the original packaging

2 How do I return a product?

Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

3 What is your refund policy?

Our complete return policy is located at the RETURNS link at the bottom of the site.

4 How will you refund me?

You can find our refund policy by the link. The refund will go back onto the same card you used to place the order with us. Please allow 3-5 days for the funds to show in your account.